Frequently asked questions
The oil is very dark after frying. How can I solve that?
There are several ways to address this problem:
- Salt the products after frying in a separate tray, not above the fryer.
- Filter your frying oil daily and replace the oil every three to five days.
- Clean the fryer thoroughly at least once a week.
- Check the thermostat, your oil temperature might be too high.
The fries have a lot of ice crystals among them. What can I do?
Ice crystals are formed when the fries have been defrosted and then re-frozen. Make sure the fries are always kept frozen in your store and that they aren't (partly) defrosted during transport or storing.
Once fried the Lamb Weston Fries are greasy and not crunchy. How is that possible?
This can be due to a number of things: You haven't fried them long enough, the frying basket is too full, the frying basket is hanging above the fryer, your oil is old or dirty, the oil isn't hot enough or the fryer has a poor heat recovery system. If you adapt one or more of these factors, we guarantee you'll fry your Lamb Weston fries crunchy and tasty.
The Fried Lamb Weston Fries are to dark. What can I do?
You're probably frying them for too long, or your oil is too hot. Check the instructions on the packaging and adjust your preparation method: check the thermostat on your fryer or reduce the frying time.
Can Lamb Weston product be prepared in the oven?
Many of our products can. Our special oven fries of course, but also all seasoned products and our entire range of appetizers.
How should I fry the fries to get the best results?
It's not difficult to fry Lamb Weston fries. To make life easy, we've described the frying process in detail for you, step by step. Follow the instruction on the packaging.
Are there allergens in the Lamb Weston products?
We make every effort to use as few allergens as possible in our products. A vast number of our products are gluten free. However, some of our seasoned products can contain allergens. All our packaging states precisely and clearly which ingredients are in the product.
Where to buy?
Where can I buy or order Lamb Weston fries?
Lamb Weston products are sold in more than 110 countries. Would you like to know where your local sales point is? Our Sales department can answer all your questions and put you in contact with the Sales Manager in your region. Simply give us a call +31 (0)113 394 955.
One kilo of Lamb Weston fries gives more portions than other brands of fries. How is that possible?
That's possible because we use only the best quality potatoes. Our fries are longer and have a higher percentage of dry matter, and so our fries, such as our Private Reserve for example, have a proven higher portion yield per kilo.
How to invoice us?
Within our company we value our relationships with our Business Partners and Suppliers. We strive for continuous improvement and sustainability plays a major role in our thinking and actions. We are therefore committed to automating and streamlining our procure-to-pay processes to improve efficiency and deliver on-time invoice payments.
In order to facilitate that process, we invite you to read our Supplier Invoice Manual. This document is set up to provide clear invoicing instructions, to avoid any late payment.